Terms and Conditions
We are committed to providing a fair, safe, and enjoyable gaming experience for all our users. These Terms and Conditions outline the rules that govern your use of Microgaming and set out our obligations to you.
Acceptance of the Terms
By using Microgaming, you agree to be bound by these Terms and Conditions. If you do not agree with any part of them, please do not use our platform.
Eligibility Requirements
You must be at least 18 years old (or the age of majority in your jurisdiction) to register for an account on Microgaming. We reserve the right to ask for proof of age and may close your account if we believe you are underage.
Geographic Restrictions
We operate globally, but some countries have laws or regulations that prohibit access to our platform. If we become aware that you are accessing our site from a restricted country, we will notify you immediately and request that you stop using the service. A full list of restricted countries is available on our website.
Account Registration Rules
To create an account with us, you must provide accurate information about yourself, including your name, address, email address, and date of birth. We may ask for additional documentation to verify this information, such as a utility bill or passport scan.
One-Account-Per-User Policy
You are only allowed one account on Microgaming at any given time. If we discover that you have multiple accounts, we will close them all and prohibit further registration from the same IP address.
Identity Verification and KYC
We take identity verification seriously to prevent money laundering and other illicit activities. We may request additional documentation or information to verify your identity when depositing funds or requesting withdrawals.
Account Accuracy Obligations
You are responsible for maintaining accurate account information, including your name, address, email address, and contact details. Failure to do so may result in delays or restrictions on access to our services.
Account Security Responsibilities
You must keep your login credentials secure and not share them with anyone else. You are also responsible for any unauthorized transactions made from your account.
Login Credentials and Password Protection
To prevent identity theft, we require strong passwords (at least 12 characters) that contain a mix of uppercase and lowercase letters, numbers, and special symbols. We may suspend or close your account if you fail to change your password within two weeks of notification.
Restricted Behaviour and Prohibited Activities
We do not tolerate cheating or manipulative behavior on Microgaming. This includes but is not limited to: multi-accounting, chip dumping, collusive play, match fixing, using software that interacts with the game for betting purposes, creating more than one account for the purpose of taking advantage of our bonuses and promotions.
Bonus and Promotion Rules
Our bonus offers are subject to change without notice. Each promotion will have its own specific terms and conditions which you can find on Microgaming website under each separate offer. In general:
Wagering and Gameplay Conditions
When playing on Microgaming you are responsible to read game rules which can be found under the Rules section of the website for each individual game.Gameplay on multiple accounts is considered as multi-accounting.Multi-accounts are not allowed, please see above restrictions on creating more than one account.
Bonus Abuse Prevention
We reserve the right to withdraw any bonuses or promotions if we believe that you have been attempting to abuse our system. This includes but is not limited to: excessive betting activity, taking advantage of bonuses without meeting wagering requirements, using third-party software, collusive play, chip dumping, creating more than one account for bonus purposes.
Deposits and Withdrawals
To avoid any potential issues with deposits or withdrawals we reserve the right to request additional information from you. This may include proof of identity documents, such as a copy of your passport, driver's license or state ID.
Verification Before Withdrawing Funds
We take security seriously when it comes to withdrawing funds from your account. To prevent money laundering and other illicit activities, we require verification before processing withdrawal requests. We will notify you via email if any additional documentation is needed.
Processing and Review Procedures
Our team works diligently to process withdrawals quickly and efficiently. However, due to various regulatory requirements or law enforcement inquiries, it may take a little longer than usual for funds to be released from your account into the bankroll of the payment method used for withdrawal. Where this happens you will receive an email notification which explains any delay.
Responsible Gambling Expectations
We encourage our users to gamble responsibly and within their means. We have put in place tools to help prevent excessive gambling, including reality checks (reminders about your session time spent on site), loss limits (limits the amount that can be bet over a period of time) and deposit limits.
Self-Exclusion and Account Restrictions
You may self-exclude from Microgaming for any duration or permanently by contacting our support team via email. We will honour this request by closing all your accounts, excluding you from receiving promotional materials, and not allowing further registration attempts using the same IP address.
Game Fairness and RNG Systems
All of our games are certified to be fair by independent auditors (e.g., eCogra or iTech Labs). This ensures that randomness is properly handled within each game so players have an equal opportunity to win.
Technical Interruptions or Voided Gameplay
We strive for seamless gameplay on Microgaming, but there may be instances where we need to suspend our services due to technical issues. If this occurs, please contact us via email and we will do our best to resolve the matter as quickly as possible.
Suspension or Closure of Accounts
If you fail to comply with these Terms and Conditions or breach them in any way (including but not limited to: taking advantage of our bonuses without meeting wagering requirements, collusive play, multi-accounting), we reserve the right to suspend or close your account permanently. In this case, please note that it is impossible for us to transfer back funds from an account which has been closed and consequently forfeits.
Intellectual Property and Platform Ownership
All content on Microgaming, including text, images, audio material and software, belongs to our company or its affiliated partners unless specified otherwise (including any trademarked logos). By using this site you agree that you will not reproduce, modify, display, distribute, reverse engineer the platform in whole or part without written consent from our team.
Limitation of Liability
In no event shall Microgaming be liable for loss resulting from your failure to comply with these Terms and Conditions. Any losses arising out of technical faults or errors shall also fall solely on you.
Modification of Terms
We reserve the right, at any time in our discretion, to modify or change terms hereof, either temporarily or permanently. If we do so you will be notified via email about all material changes which would affect gameplay and account terms.
Contact or Support Guidance
For any inquiries regarding these terms please feel free to contact us by using the button located within this website at our support address
Our office is open Monday through Friday 9AM-5:30PM GMT. All messages will be answered as soon as possible during working hours.
Applicable Licensing or Regulatory Oversight
Microgaming is licensed and regulated by the authorities (Malta Gaming Authority, UKGC) of the jurisdiction in which it operates. Our operating license number MGA/CRP/137/2007 issued on 01 August 2009 has been updated to B2B license MGA/B2B/LIC.1058/09 which was issued on 27 April 2010.
