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Cookies Policy

Cookies Policy

What are Cookies?

Cookies are small text files stored on your device (computer, phone, or tablet) when you visit our website. They help us remember your preferences and improve your browsing experience.

Why do we Use Cookies?

We use cookies to provide a smooth and personalized experience for all users. They allow us to:

  • Remember your language preferences
  • Store your login credentials for quicker access
  • Track your progress through the site
  • Improve our content by understanding how you interact with it

Essential Cookies

Essential cookies are necessary for the proper functioning of our website. These include:

  • Session ID cookies: Unique identifiers to link your actions throughout a browsing session.
  • Authentication tokens: Securely store login credentials, allowing you to access protected areas.

These essential cookies expire when you close your browser or finish using our site.

Session Cookies

Session cookies are temporary and deleted after each visit. They help us:

  • Store information for as long as it's needed
  • Track progress through the site without persisting data across visits
  • Enhance security by temporarily storing authentication tokens

These session cookies don't pose a threat to your online identity.

Persistent Cookies

Persistent cookies remain on your device even after you close your browser. We use them:

  • To store preferences, like language or theme choices
  • For marketing purposes, such as tracking campaign effectiveness
  • To provide analytics and performance insights

You can control these persistent cookies through our cookie settings tool (more information below).

Functional Cookies

Functional cookies collect data on how you interact with the site to improve content relevance and functionality. They include:

  • Performance cookies: Track website speed, errors, or load time for optimization.
  • Analytics cookies: Monitor visitor behavior and provide insights into site usage.

You can opt-out of these functional cookies through our cookie settings tool (more information below).

Analytics and Performance Cookies

We use analytics tools to measure the performance of our content. These include:

  • Google Analytics: A widely used service for tracking website traffic, demographics, and user behavior.
  • Hotjar: Provides insights into how users interact with our site, including scroll depth and click paths.

You can opt-out of these cookies through your browser or our cookie settings tool (more information below).

Preference and Language Settings

We use cookies to store your language preferences for a more tailored experience. You can change this setting at any time using the language selector on our website.

Login/Session Continuity

Cookies help us remember your login credentials, allowing you to quickly access protected areas without re-authenticating each time.

Device Recognition

Cookies enable device recognition, helping us understand how users interact with various devices and platforms. This information informs optimization efforts for better mobile and desktop experiences.

Security-Related Cookies

Security cookies store temporary authentication tokens to protect your identity while interacting on the site.

Browser Storage Technologies

We use browser storage technologies (like local storage or session storage) in addition to traditional cookies, which can be cleared by following specific instructions (more information below).

Third-Party Integrations

Our website integrates with third-party services for various features. These integrations might include cookies from other providers.

Marketing or Communication Preferences

Cookies may store your preferences related to marketing and communication, such as opting in/out of promotional emails.

Cookie Consent Management

We comply with current EU regulations on cookie consent management. Where required by law (currently UK), we provide explicit opt-in options for non-essential cookies through a pop-up window when first accessing the site.

Browser Cookie Controls

To control or clear your cookies, follow these steps:

  1. Clear Browsing Data: Most browsers allow you to clear all browsing data at once.
  2. Cookie Settings Tool: On our website, access our cookie settings tool (located in most pages' footer).
  3. Third-Party Blockers: Tools like Ghostery or uBlock Origin can block third-party cookies.

Please note that disabling certain types of cookies may impact the functionality and performance you experience on our site.

Site Functionality Impact When Cookies are Disabled

Disabling all cookies might affect:

  • Login persistence
  • Content personalization (based on stored preferences)
  • Site analytics
  • Performance optimization efforts

However, essential cookies will continue to work for core functionalities like user authentication.

Technical Diagnostics and Performance Optimisation

We use aggregated data from performance cookies to identify areas of improvement. This doesn't collect individual visitor details but focuses on overall trends and behavior patterns within groups.

Aggregated Analytics Information

Our analytics tools (like Google Analytics) provide insights into general website usage, not individual user activity. These reports help us enhance the site's quality and efficiency without compromising users' private data.

User Experience Improvements

Based on your interactions with our website, we continuously work to:

  • Enhance content relevance
  • Optimize load times for smoother browsing experiences
  • Improve usability through analytics-driven design choices